Call Spark equipment
Equipment return policy
Please review your phone selection before opening or setting up your equipment. Here is how returns, order issues, and cancellations work.
Effective October 10, 2026
Unopened equipment
Request a return within 14 calendar days of delivery. Equipment must be unused and unopened, with original packaging, seals, and included accessories intact. Contact us with your order number before sending anything back so we can authorize the return and provide the correct address.
Opened or used phones
Phones and other equipment that have been taken out of the box, installed, activated, or used generally cannot be returned for a change of mind. This does not exclude remedies for damaged, defective, or incorrectly supplied equipment, or rights required by law.
Problems with your equipment
Contact us promptly if equipment arrives damaged, is defective, or differs from your order. Keep the packaging and include your order number, a description, and photos when helpful. We will help arrange an appropriate repair, replacement, or refund, including necessary return shipping when the issue is our responsibility. These requests are not limited by the unopened-item return window; applicable warranty and statutory rights remain available.
Return shipping and refunds
For voluntary returns of eligible unopened equipment, the buyer pays return shipping and the original shipping charge is not refundable. We do not charge a restocking fee. Approved refunds are issued to the original payment method within 7 business days after receipt and inspection; your bank may take additional time. This does not limit refunds or shipping reimbursements required for faulty, incorrect, or unshipped goods.
Cancellations and shipping delays
Contact us as soon as possible to request cancellation before shipment. Equipment is sourced through our distributor. If shipment will be delayed beyond the time stated at purchase, or beyond 30 days when no time was stated, we will notify you and offer the choice to agree to the delay or cancel for a prompt refund. If we cannot fulfill an order, we refund the unshipped goods and applicable charges. Where nothing ships, the refund includes original shipping.
Service subscriptions
This policy covers physical equipment purchased from TradeVulcan. Returning equipment does not automatically cancel a Call Spark subscription. Manage subscriptions separately in your workspace billing settings. Service charges follow the subscription terms shown at checkout.
Need help with an order?
Contact TradeVulcan with your order number and the email associated with your workspace. Do not send equipment back until we provide return authorization and instructions.