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Keep the forge. Modernize the follow-up.

Start with the opportunity your team is losing today.

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AI / Automation
Active

Answer, qualify, and route calls with an AI voice agent built for contractors.

Vulcan Voice captures caller context, service needs, urgency, appointment preferences, transcripts, and human handoffs.

Start with Vulcan VoiceSee setup guide
Vulcan Voice AI CSR overview with current deployment and call activity
AI CSR
Vulcan Voice overviewMonitor the AI CSR line, handled calls, lead outcomes, and handoffs.

Best for

Teams that feel this leak every week.

After-hours call coverage

Peak load phone spikes

Teams that need consistent qualification and summaries

The problem it fixes

Callers expect speed. When the office is closed or overwhelmed, qualified demand can vanish before a human catches it.

How it works

1

Configure the voice agent business profile, policies, and handoff rules.

2

Route supported calls through the voice workflow.

3

Capture transcripts, summaries, outcomes, and next-step context for the team.

What it connects to

Works around the tools your team already uses.

Availability depends on workspace setup, provider API access, CRM plan, and app configuration.

Twilio ConversationRelay
Vulcan Intelligence
ServiceTitan or Housecall Pro where supported
ElevenLabs where configured

Outputs and KPIs

What it creates

  • Call transcripts
  • Summaries
  • Qualified service request context
  • Human handoff notes
  • Usage records

Primary KPIs improved

  • AI-handled calls
  • Human handoffs
  • Qualified requests
  • After-hours capture

Setup requirements

  • Company profile and voice policy
  • Phone routing
  • Handoff rules
  • Optional booking/CRM context

Go-live checklist

  • Test live voice path
  • Review transfer rules
  • Confirm consent and recording settings
  • Run go-live readiness checks

Security and compliance notes

  • AI voice workflows should be opt-in per workspace/app and reviewed with operator controls, transfer rules, and compliance guardrails.
  • The AI should not promise pricing or bookings unless the configured workflow supports it.

FAQ

Does Vulcan Voice replace CSRs?

No. It is built to support operators, capture repeatable call context, and transfer when a human should take over.

Can the AI book appointments automatically?

Booking depends on supported connector setup, policy, and workspace configuration. It should not claim a booking happened unless the connector action succeeds.

Trust and security

Built to support secure, permissioned contractor workflows.

Your team sees clean customer and workflow context. Credentials stay server-side, access follows workspace permissions, and AI or messaging steps use operator-approved rules.

View security approach

Permissioned workspaces

TradeVulcan is built around workspace access, roles, and app-specific views so teams can separate setup, manager, and operator work.

Server-side credential handling

Connector credentials and provider secrets are handled server-side through connector settings and are not shown in normal manager UI.

Consent-aware messaging

SMS, email, AI voice, and review workflows should be configured with opt-in, opt-out, send windows, and human review rules that fit the workspace.

Clean customer context, not connector noise

Managers see the customer, job, workflow, and next step through normalized facts, snapshots, audit history, and sanitized records.