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Vulcan Voice

Vulcan Voice setup guide

AI voice customer service representative for inbound Twilio calls, human handoffs, mock CRM lead capture, outbound follow-up calls, and usage-minute tracking.

Vulcan Voice AI CSR overview with current deployment and call activity
Vulcan Voice overview: Monitor the AI CSR line, handled calls, lead outcomes, and handoffs. Sanitized demo workspace.

Overview

AI powered Vulcan Voice is a CSR that gives home service companies a configurable virtual phone representative.

Core features

  • Answer inbound calls with a configured AI voice agent
  • Capture caller, address, job, urgency, and appointment-window details
  • Transfer to a human when requested or policy requires it
  • Track call transcripts, summaries, outcomes, and usage seconds

Setup checklist

  1. Configure OpenAI and Twilio environment variables
  2. Set handoff phone and company service rules
  3. Point a Twilio voice webhook at the AI CSR inbound route

Compatible connectors

This app can use: SERVICETITAN, HOUSECALLPRO, GENERIC_CRM, OPENAI, OTHER.

Launch notes

After setup, monitor the app dashboard for deployment status, recent activity, skipped work, and customer records that need human review.