Vulcan Voice setup guide

AI voice customer service representative for inbound Twilio calls, human handoffs, mock CRM lead capture, outbound follow-up calls, and usage-minute tracking.

Overview

AI powered Vulcan Voice is a CSR that gives home service companies a configurable virtual phone representative.

Core features

Answer inbound calls with a configured AI voice agent
Capture caller, address, job, urgency, and appointment-window details
Transfer to a human when requested or policy requires it
Track call transcripts, summaries, outcomes, and usage seconds

Setup checklist

Configure OpenAI and Twilio environment variables
Set handoff phone and company service rules
Point a Twilio voice webhook at the AI CSR inbound route

Compatible connectors

This app can use: SERVICETITAN, HOUSECALLPRO, GENERIC_CRM, OPENAI, OTHER.

Launch notes

After setup, monitor the app dashboard for deployment status, recent activity, skipped work, and customer records that need human review.