Overview
AI powered Vulcan Voice is a CSR that gives home service companies a configurable virtual phone representative.
Core features
- Answer inbound calls with a configured AI voice agent
- Capture caller, address, job, urgency, and appointment-window details
- Transfer to a human when requested or policy requires it
- Track call transcripts, summaries, outcomes, and usage seconds
Setup checklist
- Configure OpenAI and Twilio environment variables
- Set handoff phone and company service rules
- Point a Twilio voice webhook at the AI CSR inbound route
Compatible connectors
This app can use: SERVICETITAN, HOUSECALLPRO, GENERIC_CRM, OPENAI, OTHER.
Launch notes
After setup, monitor the app dashboard for deployment status, recent activity, skipped work, and customer records that need human review.